Get Started

Cancellation and Refund Policy

Subscription Services

Your membership in the subscription program (“Subscription Service”) begins once you have completed the intake form and paid for the first month of the Subscription Services.

Please note if you are disqualified by our healthcare provider for a medical reason you will receive a full refund.

The Subscription Services include access to healthcare providers, medications where appropriate, and online support.

There is no guarantee of results or effectiveness of any treatment or care plan provided to you as part of your participation or use of the Subscription Services.

This Refund Policy is incorporated into our Terms and Conditions which govern the Subscription Services.

Cancellation Policy

You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer service (hello@medvi.org) and request a cancellation, or through the chat feature in your patient portal.

To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your next billing date. If prior notice is not received in this window, your subscription will be charged in accordance with the then-current billing cycle, and the cancellation will take effect on the subsequent billing cycle.

After cancellation, you will continue to receive the Subscription Services through the end of the then-current billing cycle.

Please see our Refund Policy below to determine if you are eligible for a refund for your canceled Subscription Service.

Refund Policy

If your Subscription Service is cancelled by notifying patient support at hello@medvi.org within the first 72 hours of your Subscription term and you have not received any Subscription Services, you will be issued a full refund.

If your Subscription Service is cancelled due to disqualification by our healthcare provider, you will be issued a refund for your Subscription Service charges following the disqualification.

If your Subscription Service is charged monthly, YOU WILL NOT BE ISSUED A REFUND UPON CANCELLATION FOR THE MONTH IN WHICH THE CANCELLATION OCCURRED OR FOR ANY PRIOR MONTHS.

If your Subscription Service is charged 2 or more months at a time, you will be issued a refund for the months for which no medication was shipped to you.

Other than as outlined above, IN NO EVENT WILL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES.

Other than cancellation due to medical disqualification, IN NO EVENT SHALL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES.

Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered for a patient. This policy ensures that all medications provided are handled and dispensed with utmost care and compliance.

Damaged or Incorrect items: Please inspect your medication immediately upon receipt. If the medication appears to be damaged or incorrect, please contact customer service immediately at hello@medvi.org.

Damaged items: Damaged items may be replaced by the pharmacy upon receipt of evidence of damage.

Incorrect items: Incorrect items will be replaced by the pharmacy.

Subscription Services FAQs

What is included in my Subscription Services price?

Your Subscription Services represents a single price for the subscription purchased. This may include consultations both live and via electronic form submissions and reviews by a healthcare provider for medications that are fulfilled through a pharmacy, lab services, or other health care services for which we collect payments, 24/7 patient support line, and other services to support your medical journey.

What if my provider determines I am no longer eligible for the Subscription Services?

If your healthcare provider determines you are no longer eligible for the Subscription Services, your subscription will be canceled, and a refund may be issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our customer service at hello@medvi.org.

MEDVi guarantee

Free, expedited delivery

Doctor-led plans & coaching

No hidden fees

help@medvi.org

hello@medvi.org

(323) 690-1564

131 Continental Dr. Ste 305, Newark, DE 19713

*The assessment made available on the MEDVi website does not create a doctor-patient relationship between the individual completing the assessment and MEDVi. OpenLoop Health, a network of US-licensed doctors that adhere to rigorous medical protocols designed for patient safety, has established exclusionary criteria to determine if an individual does not qualify for GLP-1s. The answers an individual provides to the MEDVi assessment consequently determine if the individual is screened out of eligibility for GLP-1 medication, and an OpenLoop Health clinician will meet with an individual after checkout to determine if they qualify for a prescription. OpenLoop Health clinicians retain the decision to prescribe compounded GLP-1s to patients.
All claims and benefits on this website refer to self-reported data from GLP-1 customers on a treatment plan that includes compounded GLP-1 medications and consultations with medical professionals. Customers reported their weight on their initial medical intake questionnaire every 3-4 weeks thereafter. Results from compounded medications found on the MEDVi platform may vary and be affected by an individual's adherence to the program and their clinician's recommendations. Compounded GLP-1s are produced in FDA-regulated facilities. Although these facilities are highly regulated, the medications are not FDA-approved or evaluated for safety, efficacy, or quality. The decision to use compounded drugs is guided by the licensed provider's medical judgment, which is informed by a telehealth consultation and medical history.
We encourage all prospective users of compounded medications to speak with their provider about the specific risks and benefits that may come with the use of compounded medication. MEDVi does not produce compounded medications, and individuals may receive medication that looks different than what is portrayed on the website.

Pharmacy Providers
We are partnered with multiple USA certified pharmacies to bring the best product and overall experience to our membership. Our team meets regularly with pharmacies to discuss any product shortages, shipping delays, and get updated reports on their medication testing.

*Results vary based on starting weight and program adherence. Inches lost from hips, waist, chest, thighs and arms in the first month. Patients exercised daily and ate a reduced-calorie diet. Their fat loss is not typical. Results may vary. Medication prescriptions are at the discretion of medical providers and may not be suitable for everyone. MEDVi patients typically result in 1-2 lbs per week weight loss after 4 weeks, involving a healthy diet and exercise changes. Consult a healthcare professional before using medication or starting any weight loss program. *Based on the average weight loss as reported by patients without diabetes who reached and maintained a dose of 2.4 mg/week of GLP-1 treatment, along with a reduced-calorie diet and increased physical activity.

Medication is included in the cost of the MEDVi Program. Wegovy® is FDA-approved for weight loss. Ozempic® is FDA-approved for type 2 diabetes treatment but may be prescribed for weight loss. The trademarks, service marks, trade names (Wegovy® ,Ozempic®), and products displayed on this Internet site are protected and belong to their respetive owners. Medical treatment is provided by “CareGLP Affiliated P.C.s,” and OpenLoop Health, affiliated networks for medical professional corporations and associations. No data, photos, claims or any other information is associated with results derived from clinical trials, studies or public information and is always representative of MEDVi patient experience.

Certain materials on this website, including text, images, and other media, may be generated or enhanced using artificial intelligence technologies. No representation or warranty is made regarding the accuracy, completeness, or reliability of such content. Individuals appearing in advertisements may be actors or models.

Testimonials on the website are from MEDVi patients. For patient privacy, images representing those testimonials may use models.

By accepting our Terms of Use, you additionally understand and agree that MEDVi is not acting as a pharmacy, nor does MEDVi control or interfere with any such services. By accepting these Terms of Use, you understand and agree that you may be entering into a relationship with a pharmacy, pharmacist, and/or pharmacy group or other such relationship with any one or more such third-party entities. Partner pharmacies include:

Triad Rx

https://www.triadrx.us
Address: 26258 Pollard Rd, Daphne, AL 36526
Phone: (251) 380-7630

RedRock Pharmacy

https://www.redrockhomepharmacy.com/
Address: 1240 E 100 S #220, St. George, UT 84790
Phone: (801) 433-9500

Beaker Pharmacy & Compounding

https://beakerpharmacy.com/beakerpharmacy-compounding
Address: 7810 Eldorado Pkwy STE 200, McKinney, TX 75072
Phone: (972) 972-4700

Testimonials on the website are from MEDVi patients. For patient privacy, images representing those testimonials may use models.

Triad Rx

https://www.triadrx.us
Address: 26258 Pollard Rd, Daphne, AL 36526
Phone: (251) 380-7630

RedRock Pharmacy

https://www.redrockhomepharmacy.com/
Address: 1240 E 100 S #220, St. George, UT 84790
Phone: (801) 433-9500

Beaker Pharmacy & Compounding

https://beakerpharmacy.com/beakerpharmacy-compounding
Address: 7810 Eldorado Pkwy STE 200, McKinney, TX 75072
Phone: (972) 972-4700

Terms & Conditions

Privacy Practices

Refund Policy

Medical Consent

For California Residents

Bill of Rights